1. Overview

This website is operated under the name heathceramics.shop.

Throughout these Terms of Service, the terms “heathceramics.shop,” “we,” “us,” and “our” refer to the operator of heathceramics.shop. The terms “customer,” “consumer,” “you,” and “your” refer to any person who visits the website, creates or uses a customer account, submits or attempts to submit an order, purchases a product, contacts us, or otherwise uses our website or services.

heathceramics.shop provides this website, including the information, products, content, tools, checkout functions, customer-account features, and other services available through it, subject to these Terms of Service and the other policies published on the website.

By visiting heathceramics.shop, creating a customer account, submitting an order, purchasing a product, or otherwise using the website, you agree to these Terms of Service.

If you do not agree with these Terms, you must not use the website or submit an order.

Nothing in these Terms excludes, restricts, replaces, or waives any mandatory right or remedy available under applicable German or European Union law.

2. Contact Information

Questions concerning these Terms, products, orders, payments, shipping, withdrawal, returns, refunds, privacy, product safety, or use of the website may be sent to:

Website: heathceramics.shop
Email: info@heathceramics.shop

When contacting us about an existing order, please include:

• Your full name;

• Your order number;

• The email address used during checkout; and

• A clear description of your enquiry.

3. Related Store Policies

These Terms apply together with the policies and information published on heathceramics.shop, including:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information;

• Legal Notice or Impressum;

• Product descriptions;

• Safety instructions;

• Warranty information;

• Promotional conditions; and

• Other product-specific conditions displayed before purchase.

These documents form part of the contractual conditions applicable to use of the website and purchases made through heathceramics.shop.

Where a product-specific condition conflicts with a general provision of these Terms, the more specific condition will apply to that product, subject to mandatory law.

4. Shopify Platform

Our online store is hosted through Shopify.

Shopify provides technology used to:

• Host and operate the website;

• Display products and collections;

• Provide shopping-cart and checkout functions;

• Process and manage orders;

• Support payment services;

• Provide customer-account functions;

• Support fraud-prevention measures;

• Provide customer privacy controls; and

• Operate other technical features.

heathceramics.shop is responsible for the products offered through this store and for the contractual relationship with customers.

Shopify, payment processors, application providers, shipping carriers, fulfilment providers, and other independent service providers may provide services or process information according to their own terms and privacy notices.

5. Consumers and Business Customers

A consumer is generally a natural person who enters into a transaction for purposes that are predominantly outside their trade, business, craft, or profession.

A business customer is a natural person, legal entity, or legally capable partnership acting in the course of its commercial or independent professional activity.

Mandatory consumer protections described in these Terms apply to qualifying consumer transactions.

Orders placed primarily for commercial, professional, resale, or business purposes may be subject to different legal rules.

Nothing in this section removes any right that legally applies to a particular customer or transaction.

6. Eligibility and Legal Capacity

By using heathceramics.shop or submitting an order, you confirm that:

• You have the legal capacity required to enter into the transaction;

• You are authorized to use the selected payment method;

• The information you provide is accurate and complete;

• You are not prohibited by law from purchasing the selected product; and

• You will use the website only for lawful purposes.

A minor may use the website or submit an order only with the valid involvement and authorization of a parent or legal guardian where required by law.

7. Customer Accounts

Certain website features may allow customers to create an account.

When creating or using an account, you agree to:

• Provide accurate, complete, and current information;

• Keep your information updated;

• Protect your password and authentication credentials;

• Prevent unauthorized access to your account; and

• Notify us promptly of suspected unauthorized activity.

You must not:

• Create an account using false information;

• Impersonate another person;

• Access another customer’s account without authorization;

• Share credentials for fraudulent or unlawful purposes; or

• Circumvent account-security measures.

We may suspend or restrict an account where there is reasonable evidence of fraud, security risk, unlawful activity, or a serious violation of these Terms.

8. Product Information

We make reasonable efforts to provide clear and accurate information concerning products offered through heathceramics.shop.

Product information may include:

• Product descriptions;

• Images;

• Materials;

• Dimensions and measurements;

• Sizes;

• Colours;

• Models or variants;

• Compatibility information;

• Components and accessories;

• Assembly or installation instructions;

• Care instructions;

• Safety warnings;

• Product availability; and

• Prices.

Customers should review all available information before submitting an order.

Product photographs are provided for reference. Actual colour or appearance may vary because of:

• Lighting;

• Photography;

• Image processing;

• Browser settings;

• Screen calibration;

• Device-display differences; or

• Reasonable manufacturing variations.

Measurements may be subject to reasonable manufacturing or measuring tolerances.

Nothing in this section limits rights relating to materially inaccurate descriptions, defective products, unsafe products, incorrect products, or lack of conformity.

9. Product Suitability

Customers are responsible for reviewing whether a product is suitable for their intended use before purchasing it.

Where relevant, customers should consider:

• Product dimensions;

• Size information;

• Materials;

• Weight limits;

• Model numbers;

• Compatibility requirements;

• Intended use;

• Assembly requirements;

• Installation requirements;

• Care instructions; and

• Safety warnings.

General product information cannot account for every individual situation.

Where specialized medical, technical, legal, safety, or professional advice is required, customers should consult an appropriately qualified professional.

10. Product Safety

Products must be used only for their stated or reasonably intended purposes.

Customers are responsible for:

• Reading applicable instructions and warnings;

• Inspecting products before use;

• Completing assembly or installation correctly;

• Providing appropriate supervision where recommended;

• Keeping unsuitable components away from children or animals;

• Following cleaning and maintenance instructions;

• Replacing worn or damaged components; and

• Discontinuing use where a product appears damaged or unsafe.

Customers should contact info@heathceramics.shop promptly if they believe that a product presents a safety risk.

Mandatory rights relating to defective or unsafe products remain unaffected.

11. Product Recalls and Safety Notices

Where we become aware of a material product-safety concern or recall, we may take reasonable steps to:

• Suspend sales;

• Remove or correct product information;

• Contact affected customers;

• Publish safety instructions;

• Arrange a return or collection;

• Provide a repair or replacement;

• Issue an appropriate refund; and

• Cooperate with manufacturers, suppliers, carriers, Shopify, and competent authorities.

Customers should follow safety or recall instructions promptly and discontinue use where instructed.

12. Product Availability

All products are subject to availability.

We may:

• Add or remove products;

• Change product selections;

• Limit purchase quantities;

• Restrict delivery to particular destinations;

• Discontinue products;

• Correct inaccurate availability information; or

• Cancel an affected order where a product is unavailable.

If payment has already been collected for an unavailable product, the applicable amount will be refunded using the original payment method.

13. Purchase and Quantity Limits

We may impose reasonable purchase limits:

• Per customer;

• Per household;

• Per customer account;

• Per payment method;

• Per shipping address;

• Per order; or

• During a particular promotion.

We may reduce quantities or cancel affected orders where we reasonably believe that an order:

• Exceeds a published limit;

• Is intended for unauthorized resale;

• Uses automated purchasing methods;

• Abuses a promotion;

• Presents a material fraud or security risk; or

• Violates applicable law.

14. Pre-Contract Information

Before submitting an order, customers should review the information displayed on the website and during checkout, including:

• The main characteristics of the products;

• Product quantities and variants;

• Available seller and contact information;

• The total price;

• Applicable taxes;

• Shipping charges, where applicable;

• Payment methods;

• Delivery restrictions;

• Delivery conditions;

• Estimated delivery times;

• Withdrawal and return conditions;

• Direct return costs;

• Statutory defect rights;

• Product-specific restrictions; and

• These Terms and related store policies.

Customers should save or print relevant order and policy information for their records.

15. Shopping Cart

Adding a product to the shopping cart does not reserve the product or create a purchase contract.

Before proceeding to checkout, customers should verify:

• Products selected;

• Product variants;

• Quantities;

• Prices;

• Discounts;

• Estimated shipping conditions; and

• The shopping-cart total.

Products may become unavailable before an order is completed.

16. Placing an Order

To place an order, a customer generally:

1. Selects a product;

2. Chooses the applicable size, colour, model, quantity, or variant;

3. Adds the product to the shopping cart;

4. Reviews the shopping cart;

5. Proceeds to checkout;

6. Provides billing, shipping, and contact information;

7. Selects an available payment method;

8. Reviews the total amount and applicable terms; and

9. Submits the order using the checkout control indicating an obligation to pay.

Before submitting an order, you are responsible for reviewing:

• Products selected;

• Product variants;

• Quantities;

• Prices;

• Discounts;

• Billing information;

• Shipping information;

• Contact information; and

• The total amount payable.

Submitting an order constitutes a binding offer to purchase the selected products under the conditions displayed during checkout.

17. Obligation to Pay

The final checkout step will make clear that submitting the order creates an obligation to pay.

A purchase contract requiring payment will be formed only where the ordering process satisfies the applicable legal requirements concerning the payment obligation.

Customers should not submit an order unless they intend and are authorized to pay the displayed total amount.

18. Order Confirmation

After an order is submitted, we normally send an automated order-confirmation email.

The confirmation may include:

• Order number;

• Products ordered;

• Product variants;

• Quantities;

• Prices;

• Discounts;

• Billing and shipping information;

• Payment status; and

• Available delivery information.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute acceptance where additional verification remains reasonably necessary.

Customers should review the confirmation promptly and contact us if any information is incorrect.

19. Contract Formation

A purchase contract may be formed when we:

• Expressly accept the order;

• Confirm that fulfilment has begun;

• Dispatch the products;

• Send a shipping confirmation; or

• Otherwise clearly communicate acceptance.

We may review an order before acceptance for:

• Payment authorization;

• Address verification;

• Product availability;

• Fraud prevention;

• Security;

• Purchase restrictions; and

• Legal compliance.

Once accepted, the purchase contract consists of:

• The accepted order;

• These Terms;

• The applicable policies in effect when the order was submitted;

• Product information displayed at the time of purchase; and

• Any specific conditions expressly agreed with the customer.

20. Contract Language

The language applicable to an individual purchase is the language in which the relevant checkout information, order conditions, and order confirmation are presented.

Where these Terms are provided in more than one language, each version is intended to communicate the same substantive conditions.

In the event of a material inconsistency, mandatory consumer-protection and transparency requirements will remain unaffected.

21. Storage of Contract Information

Order details and applicable policies may be stored electronically through Shopify and other systems supporting our store.

Customers should save or print:

• Product information;

• Shopping-cart details;

• Checkout information;

• These Terms;

• The Return and Refund Policy;

• The Shipping Policy; and

• The order confirmation.

Where available, customers may access order information through their customer account or order-status page.

22. Right to Refuse or Cancel Orders

We may refuse or cancel an order where reasonably necessary and legally permitted, including where:

• A product is unavailable;

• A displayed price contains an obvious error;

• Material product information is incorrect;

• Payment cannot be authorized;

• Billing or shipping information cannot be verified;

• Fraudulent or unauthorized activity is suspected;

• Purchase limits have been exceeded;

• The order appears intended for unauthorized resale;

• Delivery is unavailable to the destination;

• The transaction is prohibited by law; or

• The order materially violates these Terms.

If an order is cancelled after payment has been collected, the applicable amount will be refunded using the original payment method.

23. Prices and Currency

Product prices are displayed in the currency shown on the website or during checkout.

The total amount payable will be displayed before the order is submitted.

Depending on the transaction, the total may include:

• Product prices;

• Value-added tax or other applicable taxes;

• Shipping charges, where applicable;

• Customs duties or import charges; and

• Other charges clearly disclosed before purchase.

Prices may change before an order is submitted.

A price change will not normally affect an order that has already been accepted.

24. Value-Added Tax and Other Taxes

Prices will include or exclude applicable taxes according to the information displayed during checkout and the legal requirements applicable to the transaction.

Customers must provide accurate billing and shipping information needed to determine applicable taxes.

Customs duties, import taxes, or government charges may apply to certain cross-border transactions.

25. No Undisclosed Mandatory Store Fees

We aim to disclose all mandatory fees imposed by heathceramics.shop before an order is submitted.

Customers will not be required to pay an undisclosed mandatory handling, processing, service, or store fee after accepting the displayed total amount.

Government-imposed taxes, customs duties, import charges, or independently imposed third-party charges may apply where lawfully disclosed or required.

26. Price Reductions

Where we announce a price reduction for a product, the reference price will be displayed in accordance with applicable price-indication requirements.

Where legally required, the reference price will be based on the lowest total price applied during the legally relevant period before the price reduction.

Different rules may apply to:

• Products offered for less than the normal reference period;

• Perishable products;

• Progressively increasing reductions;

• Personalized offers;

• Loyalty benefits; or

• Other legally recognized circumstances.

We will not knowingly present a discount in a false or misleading manner.

27. Promotions and Discount Codes

Promotions, discount codes, bundle offers, gifts with purchase, loyalty benefits, and other incentives may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Promotions apply only during the stated period;

• Discounts apply only to eligible products;

• Offers cannot be combined where prohibited;

• Codes cannot be exchanged for cash;

• Discounts cannot be applied retroactively;

• Customer, product, quantity, or geographic restrictions may apply; and

• Promotional benefits may be recalculated where products are returned.

We may refuse fraudulent, duplicated, automated, manipulated, transferred, or unauthorized use of a promotion.

28. Pricing and Information Errors

Despite reasonable care, the website may occasionally display an incorrect:

• Price;

• Discount;

• Description;

• Measurement;

• Compatibility statement;

• Availability status;

• Tax amount;

• Shipping term; or

• Order total.

Where an obvious or material error affects an order, we may:

• Correct the information;

• Contact the customer;

• Request confirmation of the corrected transaction;

• Cancel the affected product or order; and

• Refund any payment already collected.

Nothing in this section limits mandatory consumer rights.

29. Payment Methods

Payment must be completed using a method made available during checkout.

Payment services may be provided by:

• Shopify;

• Payment processors;

• Banks;

• Card networks;

• Digital-wallet providers; or

• Other authorized financial-service providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The information provided is accurate;

• The applicable amount may be processed; and

• Information may be used for payment verification and fraud prevention.

heathceramics.shop does not normally receive or store complete payment-card numbers or card security codes.

30. Payment Authorization

An order may be delayed, refused, or cancelled where:

• Payment authorization fails;

• The payment provider declines the transaction;

• Additional verification is required;

• Payment information is inaccurate;

• The transaction appears unauthorized; or

• Material fraud or security concerns are identified.

We are not responsible for fees independently imposed by a bank, card issuer, currency-conversion provider, or payment service.

31. Currency Conversion

Where a bank, card issuer, digital wallet, or payment provider converts a transaction into another currency, that provider may apply:

• Its own exchange rate;

• A currency-conversion charge;

• A foreign-transaction fee; or

• Another payment-related charge.

These amounts are controlled by the relevant provider and are not product or shipping charges imposed by heathceramics.shop.

32. Fraud Prevention

We may use automated and manual procedures to detect and prevent:

• Payment fraud;

• Identity theft;

• Unauthorized transactions;

• Customer-account misuse;

• Promotional abuse;

• Return fraud;

• Chargeback abuse; and

• Other unlawful or suspicious activity.

We may request reasonable verification information before accepting or fulfilling an order.

Failure to provide information reasonably required for verification may result in delay, refusal, or cancellation.

Verification information will be handled according to our Privacy Policy and applicable data-protection law.

33. Retention of Title

Products remain the property of the seller until the applicable purchase price has been paid in full.

This provision does not transfer shipping risk to a consumer earlier than permitted by applicable law and does not restrict mandatory consumer rights.

34. Order Changes

To request an order change, contact:

Email: info@heathceramics.shop

Requests should be submitted as soon as possible after placing the order.

Possible changes may include:

• Product size, colour, model, or variant;

• Product quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed after processing, fulfilment, or shipment has begun.

35. Cancellation Before Dispatch

To request cancellation before dispatch, contact:

Email: info@heathceramics.shop

Where an order has not entered irreversible processing or shipment, we may cancel it and refund the applicable amount using the original payment method.

If the order has already been dispatched, a qualifying consumer may exercise the applicable statutory right of withdrawal according to the Return and Refund Policy.

36. Shipping and Delivery

Shipping and delivery are governed by:

• The Shipping Policy published on heathceramics.shop;

• The information displayed on the relevant product page;

• The information displayed during checkout; and

• Applicable law.

The Shipping Policy may explain:

• Available shipping methods;

• Shipping charges;

• Order-processing times;

• Estimated delivery times;

• Tracking;

• Address requirements;

• Delayed or lost packages;

• Failed delivery;

• Customs requirements; and

• Other delivery conditions.

Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Mandatory rights concerning delivery, delay, loss, damage, and non-delivery remain unaffected.

37. Delivery Period

Products will be delivered within the period communicated during checkout or in the applicable Shipping Policy.

Where no delivery period has been agreed, delivery will be completed within the period required by applicable law.

If delivery is materially delayed, customers should contact:

Email: info@heathceramics.shop

Depending on the circumstances, a consumer may request delivery within an additional reasonable period.

Where delivery is not completed within an applicable additional period, or where an additional period is not legally required, the consumer may be entitled to terminate the affected contract and receive a refund.

38. Delivery Responsibilities

Customers must provide complete and accurate delivery information.

Customers are responsible for:

• Reviewing the shipping address before submitting an order;

• Monitoring available tracking information;

• Providing reasonable delivery access;

• Responding to carrier communications;

• Collecting packages within the carrier’s holding period; and

• Reporting delivery problems promptly.

These responsibilities do not improperly transfer delivery risk to the consumer or remove mandatory legal remedies.

39. Multiple Shipments

An order may be divided into multiple packages where:

• Products are stored at different fulfilment locations;

• Products become available at different times;

• Package size or weight requires separate shipment;

• Different carriers are used; or

• Separate shipment improves fulfilment efficiency.

Separate packages may have different tracking numbers, dispatch dates, and delivery dates.

Any applicable shipping charge will be determined according to the conditions disclosed before the order is submitted.

40. Risk of Loss

For consumer transactions, risk of loss or damage generally transfers when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the products.

Where a customer independently appoints a carrier not offered by heathceramics.shop, risk may transfer according to applicable law when the products are handed to that carrier.

Nothing in these Terms transfers risk to a consumer earlier than legally permitted.

41. International Delivery

Where delivery outside Germany is available, orders may be subject to:

• Customs inspections;

• Import duties;

• Import taxes;

• Brokerage charges;

• Clearance requirements;

• Product restrictions; or

• Other destination-related conditions.

Unless expressly included in the checkout total, these amounts may be payable by the recipient.

Customers are responsible for providing information lawfully required for customs clearance.

We do not control customs-processing times or charges independently imposed by authorities, brokers, or carriers.

42. Statutory Right of Withdrawal

A qualifying consumer purchasing online generally has the right to withdraw from an eligible purchase contract within 14 calendar days without providing a reason.

For goods, the withdrawal period normally begins after:

• The consumer or a designated person other than the carrier receives the product;

• The final product is received where products from one order are delivered separately;

• The final lot or piece is received where delivery occurs in multiple lots or pieces; or

• The first product is received under a contract for regular delivery during a defined period.

The withdrawal procedure, deadlines, exclusions, return costs, and refund conditions are described in the Return and Refund Policy published on heathceramics.shop.

43. Exercising the Right of Withdrawal

To exercise the statutory right of withdrawal, the consumer must communicate a clear decision to withdraw.

A withdrawal notice may be sent to:

Email: info@heathceramics.shop

The notice should include:

• Full name;

• Order number;

• Email address used during checkout;

• Product or products concerned; and

• A clear statement of the decision to withdraw.

No reason is required.

The deadline is met where the withdrawal notice is sent before the applicable withdrawal period expires.

44. Electronic Withdrawal Function

Where legally required, heathceramics.shop will provide a clearly accessible electronic function through which eligible consumers may submit a withdrawal declaration during the applicable withdrawal period.

The electronic function may request or allow the consumer to confirm:

• The consumer’s name;

• Information identifying the relevant order or contract;

• The product or part of the contract concerned; and

• Electronic contact information for confirmation.

After an electronic withdrawal is submitted and confirmed, an electronic acknowledgement containing the submitted information and the date and time of receipt will be provided without undue delay.

The electronic function does not prevent a consumer from exercising the right of withdrawal through another legally permitted method.

45. Returning Products After Withdrawal

After communicating a valid withdrawal decision, the consumer must return eligible products without undue delay and within the period stated in the Return and Refund Policy.

Products must be returned according to the applicable return instructions and authorized return destination.

Customers must not automatically send products to an address printed on the original package, as that address may belong to a carrier, supplier, warehouse, or fulfilment provider that is not authorized to process customer returns.

46. Withdrawal Return Costs

For a return based solely on statutory withdrawal or change of mind, the consumer is normally responsible for the direct return cost where this responsibility has been properly disclosed.

heathceramics.shop will bear necessary and reasonable return costs where the return results from a product confirmed to be:

• Defective;

• Unsafe;

• Damaged before or during delivery;

• Incorrect;

• Incomplete because of our error;

• Materially different from its description; or

• Otherwise non-conforming.

Customers should not purchase an unusually expensive return service at our expense without prior approval.

47. Refunds Following Withdrawal

Following a valid withdrawal, eligible payments will be refunded without undue delay and within the period required by applicable law.

The refund will normally include the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from the customer’s choice of an enhanced, express, priority, premium, or more expensive delivery method are not normally refundable.

We may withhold reimbursement until:

• The returned product is received; or

• The consumer provides reliable evidence that the product has been sent back,

whichever occurs first, unless we have offered to collect the product.

Refunds will normally be issued using the same payment method used for the original transaction.

48. Diminished Value

A consumer may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

The consumer may be responsible for diminished value caused by handling beyond what would reasonably be permitted when examining the product in a physical retail store.

A proportionate deduction may apply where legally permitted if the product has been:

• Used beyond reasonable inspection;

• Worn for an extended period;

• Washed;

• Altered;

• Damaged after delivery;

• Assembled or installed beyond what was necessary; or

• Returned without essential components or accessories.

No automatic restocking fee will be imposed for the lawful exercise of the statutory withdrawal right.

49. Exceptions to the Right of Withdrawal

The statutory withdrawal right may not apply where a lawful exception exists, including certain:

• Products made to the consumer’s specifications;

• Clearly personalized products;

• Products liable to deteriorate or expire rapidly;

• Sealed products unsuitable for return for health-protection or hygiene reasons after unsealing;

• Products inseparably mixed with other items after delivery;

• Unsealed audio recordings, video recordings, or software;

• Digital content supplied without a physical medium after applicable early-performance requirements have been satisfied;

• Fully performed services where the required request and acknowledgements were obtained;

• Newspapers, periodicals, or magazines other than subscriptions; and

• Other products or contracts excluded by applicable law.

An exception to withdrawal does not remove rights concerning defects, damage, safety, incorrect delivery, or lack of conformity.

50. Returns and Exchanges

Returns and exchanges are governed by the Return and Refund Policy published on heathceramics.shop.

An exchange may be offered subject to:

• Return eligibility;

• Product condition;

• Availability of the requested replacement; and

• Applicable law.

If a requested replacement is unavailable, an eligible refund may be issued.

51. Statutory Rights for Defective Products

Products sold to consumers are subject to German statutory requirements concerning defects and conformity.

A product may be defective or non-conforming where it:

• Does not have the agreed characteristics;

• Does not match its description;

• Is not fit for an agreed purpose;

• Is not fit for ordinary use;

• Does not have the quality, durability, functionality, or safety reasonably expected;

• Does not include agreed accessories or instructions;

• Is incorrectly installed because of defective instructions;

• Does not include legally required updates for digital elements; or

• Otherwise fails to satisfy applicable contractual or statutory requirements.

Statutory defect rights are separate from the right of withdrawal.

52. Statutory Defect Period

For new goods, statutory defect claims generally remain available for two years after delivery, subject to applicable law and the circumstances of the transaction.

Different periods or rules may apply to:

• Used goods;

• Goods with digital elements;

• Continuously provided digital services;

• Building materials;

• Fraudulently concealed defects; or

• Other specially regulated products.

Nothing in these Terms shortens a statutory defect period that legally applies.

53. Presumption During the First Year

Where a lack of conformity becomes apparent within one year after the transfer of risk, applicable German law may presume that the product was already defective at the relevant time, unless the presumption is incompatible with the nature of the product or defect.

Special rules may apply to goods with digital elements or continuously provided digital services.

54. Remedies for Defective Products

Where a product is defective or non-conforming, the consumer may initially be entitled to supplementary performance.

Depending on the circumstances, supplementary performance may consist of:

• Repair; or

• Replacement.

The customer may generally choose between repair and replacement, subject to applicable rules concerning impossibility, disproportionate expense, and other statutory conditions.

Supplementary performance will be provided free of charge where legally required.

Necessary costs may include:

• Shipping;

• Transportation;

• Labour;

• Materials;

• Removal of a defective installed product; and

• Installation of a repaired or replacement product.

55. Price Reduction or Contract Termination

Depending on the circumstances and applicable law, a consumer may be entitled to a proportionate price reduction or termination of the affected purchase contract where:

• Supplementary performance is impossible;

• Supplementary performance is lawfully refused;

• Repair or replacement fails;

• The defect remains after attempted supplementary performance;

• The defect is sufficiently serious;

• Supplementary performance is not completed within a reasonable period; or

• Supplementary performance would cause significant inconvenience.

Termination may not be available for an insignificant defect where applicable law provides otherwise.

Further statutory claims remain unaffected.

56. Reporting Defective Products

To report a defective or non-conforming product, contact:

Email: info@heathceramics.shop

Please provide:

• Your full name;

• Order number;

• Product concerned;

• Description of the issue;

• Date the issue became apparent;

• Information concerning product use;

• Photographs or video where reasonably useful; and

• The remedy requested.

We may request return or inspection of the product where reasonably necessary.

Evidence or inspection requirements will not be used to unreasonably obstruct a mandatory consumer remedy.

57. Goods With Digital Elements

Where a product contains or depends on digital content or a digital service, additional conformity requirements may apply.

Where legally required, necessary updates may be provided during the applicable period to maintain:

• Functionality;

• Compatibility;

• Interoperability;

• Security; and

• Contractual conformity.

Customers may be required to install a properly provided update within a reasonable period.

Failure to install an update may affect remedies only where the applicable legal conditions have been satisfied, including appropriate information concerning the update and the consequences of failing to install it.

58. Commercial and Manufacturer Warranties

A manufacturer, supplier, or another third party may offer a separate commercial warranty.

A commercial warranty:

• Operates according to its stated conditions;

• Is additional to statutory defect rights;

• Does not replace statutory rights;

• Does not reduce the seller’s legal obligations; and

• Does not prevent the customer from contacting heathceramics.shop regarding a statutory claim.

59. Customer Reviews and Submitted Content

Customers may be permitted to submit:

• Reviews;

• Ratings;

• Comments;

• Photographs;

• Videos;

• Feedback;

• Survey responses; or

• Other content.

By submitting content, you confirm that:

• You own the content or are authorized to submit it;

• Reviews reflect a genuine experience where presented as such;

• The content does not infringe another person’s rights;

• The content is not unlawful, defamatory, threatening, discriminatory, fraudulent, obscene, or malicious;

• The content does not contain malware or deceptive links;

• The content does not contain unnecessary sensitive personal data; and

• Publication does not violate privacy or intellectual-property law.

You retain ownership of your content.

You grant heathceramics.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, translate, publish, display, and distribute submitted content for operating, improving, and promoting the store.

We may moderate, refuse, or remove content that violates these Terms or applicable law.

60. Authenticity of Reviews

We will not knowingly present fabricated reviews as genuine customer reviews.

Where a review is described as verified, reasonable measures may be used to determine whether the review relates to a purchase or genuine customer interaction.

Customers must not:

• Submit a false review;

• Misrepresent their experience;

• Impersonate another customer;

• Coordinate review manipulation;

• Submit repeated misleading content; or

• Conceal compensation connected with a review where disclosure is required.

61. Intellectual Property

Unless otherwise stated, content available through heathceramics.shop is owned by, licensed to, or lawfully used by heathceramics.shop.

Protected content may include:

• Store names and branding;

• Logos;

• Website layouts;

• Product descriptions;

• Written content;

• Photographs;

• Graphics;

• Illustrations;

• Videos;

• Icons;

• Databases;

• Software elements; and

• Other website materials.

You may access and use the website for lawful personal shopping purposes.

Without prior written authorization, you must not:

• Copy, reproduce, or republish website content;

• Use product images or descriptions for unauthorized commercial purposes;

• Create unauthorized derivative works;

• Remove ownership notices;

• Scrape or systematically extract website data;

• Copy substantial portions of the website;

• Misrepresent an affiliation with heathceramics.shop; or

• Use heathceramics.shop branding in a misleading manner.

Third-party trademarks and materials remain the property of their respective owners.

62. Intellectual Property Complaints

A rights holder who believes that content published on heathceramics.shop infringes copyright, trademark, design, or another intellectual property right may contact:

Email: info@heathceramics.shop

The notice should include:

• The rights holder’s full name and contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing material;

• Its location on heathceramics.shop;

• Evidence of ownership or authorization; and

• A clear explanation of the alleged infringement.

We may request additional information reasonably necessary to investigate the complaint.

63. Third-Party Tools and Services

The website may provide access to independent third-party tools, payment methods, applications, shipping services, social media platforms, or integrations.

Independent providers may operate according to their own:

• Terms;

• Privacy policies;

• Security practices;

• Fees; and

• Service conditions.

We do not control independent third parties and are not responsible for their services, content, availability, or conduct except where responsibility cannot legally be excluded.

64. External Links

heathceramics.shop may contain links to external websites or services.

An external link does not necessarily mean that we endorse, sponsor, control, or guarantee the external website.

Before submitting information or completing a transaction through an external service, customers should review its terms, privacy notice, prices, and security practices.

65. Prohibited Uses

You must not use the website, products, accounts, services, or content:

• For an unlawful or fraudulent purpose;

• To violate applicable law;

• To infringe intellectual property, privacy, publicity, or other rights;

• To submit false or misleading information;

• To impersonate another person;

• To use unauthorized payment information;

• To transmit malware or harmful code;

• To gain unauthorized access to systems or accounts;

• To interfere with website security or functionality;

• To collect personal data without authorization;

• To scrape website data without permission;

• To abuse promotions, returns, refunds, or chargebacks;

• To manipulate reviews;

• To harass, threaten, discriminate against, or harm another person;

• To send spam or unauthorized commercial communications; or

• To encourage prohibited conduct.

We may restrict access, suspend accounts, cancel affected orders, preserve evidence, or report suspected unlawful conduct where reasonably necessary.

66. Automated Access

You must not use bots, crawlers, scripts, scraping tools, or automated systems to:

• Purchase products in violation of quantity limits;

• Collect personal data;

• Copy substantial website content;

• Interfere with website operation;

• Test security without authorization;

• Manipulate inventory or pricing information; or

• Create an unreasonable load on website systems.

Search-engine indexing that follows applicable technical instructions is not prohibited by this section.

67. Website Availability

We make reasonable efforts to maintain the availability, security, and functionality of heathceramics.shop.

We do not guarantee that the website will always be:

• Uninterrupted;

• Completely error-free;

• Compatible with every device or browser;

• Available at all times; or

• Free from every cybersecurity risk.

Access may be temporarily interrupted because of:

• Maintenance;

• Software updates;

• Technical problems;

• Hosting interruptions;

• Network failures;

• Cybersecurity incidents;

• Third-party service failures; or

• Events outside our reasonable control.

We may temporarily restrict website functions where reasonably necessary to maintain security, correct errors, comply with law, or improve the service.

68. Liability

heathceramics.shop has unlimited liability where liability cannot lawfully be excluded or limited, including liability for:

• Intentional misconduct;

• Gross negligence;

• Injury to life, body, or health caused by a culpable breach;

• Fraudulent concealment of a defect;

• An expressly assumed guarantee;

• Mandatory product-liability obligations; and

• Other liability that cannot legally be restricted.

For ordinary negligence, liability may be limited to foreseeable loss typical of the contract where an essential contractual obligation has been breached.

An essential contractual obligation is an obligation whose performance is necessary for proper performance of the contract and on which the customer may ordinarily rely.

Nothing in this section excludes or restricts:

• Statutory withdrawal rights;

• Statutory defect rights;

• Remedies for defective or unsafe products;

• Mandatory delivery rights;

• Data-protection rights; or

• Other mandatory consumer protections.

69. Force Majeure and Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flood;

• War or civil unrest;

• Government action;

• Public-health emergencies;

• Customs restrictions;

• Labour disputes;

• Carrier interruptions;

• Transportation failures;

• Utility failures;

• Cybersecurity incidents;

• Telecommunications failures; or

• Major supply-chain disruptions.

We will make reasonable efforts to reduce the effects of such events and resume performance when reasonably possible.

This section does not remove mandatory rights concerning delivery, withdrawal, refunds, defective products, or other consumer remedies.

70. Privacy and Personal Data

Our collection, use, disclosure, transfer, storage, and protection of personal data are described in the Privacy Policy published on heathceramics.shop.

Privacy questions and data-protection requests may be submitted to:

Email: info@heathceramics.shop

71. Electronic Communications

By placing an order, creating an account, or contacting us, you acknowledge that we may send communications necessary for:

• Order confirmation;

• Payment verification;

• Fraud prevention;

• Shipping and tracking;

• Delivery;

• Withdrawal and returns;

• Refunds;

• Product-safety or recall notices;

• Account security;

• Customer support; and

• Important service or policy notices.

Transactional communications may be sent independently of marketing preferences.

Marketing communications will be sent only where permitted by applicable law. Recipients may unsubscribe through the link included in a message or by contacting us.

72. Complaints

Customers are encouraged to contact us directly so that we have an opportunity to investigate and address their concerns.

Complaints may be sent to:

Email: info@heathceramics.shop

Please include:

• Your full name;

• Order number, where applicable;

• A clear description of the issue;

• Relevant documents, photographs, videos, or correspondence; and

• The resolution requested.

Submitting a complaint does not restrict the customer’s right to contact a competent court, consumer-protection authority, data-protection authority, product-safety authority, payment provider, or another competent body.

73. Consumer Dispute Resolution

Where an applicable consumer alternative dispute resolution procedure is legally available, a dispute may be referred to an appropriate dispute-resolution body where:

• The procedure applies to the dispute;

• The applicable legal conditions are satisfied;

• The parties agree to participate; or

• Participation is otherwise legally required.

Nothing in these Terms requires a consumer to waive:

• Access to a competent court;

• A mandatory consumer remedy;

• A complaint to a public authority; or

• Another legally available enforcement mechanism.

74. No Mandatory Private Arbitration

Unless separately and validly agreed where legally permitted, these Terms do not require consumers to submit disputes exclusively to private arbitration.

Consumers retain access to courts, regulators, consumer authorities, and complaint procedures available under applicable law.

75. Governing Law

These Terms and purchases made through heathceramics.shop are governed by applicable German law.

For consumers residing in another European Union or European Economic Area country, this choice of law does not remove mandatory protections available under the laws that would otherwise apply in the consumer’s country of habitual residence.

76. Jurisdiction

Disputes involving consumers may be brought before courts having jurisdiction under applicable consumer and procedural law.

Nothing in these Terms requires a consumer to bring proceedings in a location that would unlawfully restrict access to a competent court.

Where mandatory law grants jurisdiction to the courts of the consumer’s residence or domicile, that jurisdiction remains unaffected.

For business customers, a jurisdiction agreement applies only where it is legally valid and the necessary conditions have been satisfied.

77. Assignment

We may transfer our rights or obligations as part of a lawful:

• Merger;

• Acquisition;

• Reorganization;

• Sale of business assets; or

• Use of an authorized service provider.

A transfer must not improperly reduce customer rights.

Customers may assign their rights where permitted by applicable law.

78. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

Mandatory statutory provisions will apply in place of any invalid provision.

79. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only where expressly provided and applies only to the circumstances for which it is given.

80. Entire Agreement

These Terms, together with the applicable policies, checkout information, order confirmation, and product-specific conditions published on heathceramics.shop, constitute the agreement governing use of the website and the relevant purchase.

Section headings are included for convenience and do not limit the meaning of these Terms.

81. Changes to These Terms

We may update these Terms to reflect changes in:

• Products or services;

• Shopify functionality;

• Payment methods;

• Website features;

• Business procedures;

• Security requirements; or

• Applicable legal requirements.

The updated Terms will be published on heathceramics.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights arising from an order already accepted unless required by law or expressly agreed with the customer.

The version in effect when an order was submitted will generally govern that order.

82. Contact Us

For questions about these Terms of Service, products, orders, payments, delivery, returns, statutory rights, or use of heathceramics.shop, contact:

Website: heathceramics.shop
Email: info@heathceramics.shop