This Legal Notice applies to heathceramics.shop, including all webpages, product listings, shopping functions, customer-account features, checkout functions, content, tools, and services made available through the website.

This Legal Notice should be read together with the Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, Contact Information, and other policies published on heathceramics.shop.

Nothing in this Legal Notice excludes, restricts, replaces, or waives any mandatory right or remedy available under applicable German or European Union law.

1. Website Information

Website name: heathceramics.shop
Website: heathceramics.shop
General contact email: info@heathceramics.shop

heathceramics.shop is the public-facing commercial name used by this online store.

Customer enquiries, order-related communications, privacy requests, product-safety reports, intellectual property complaints, and other communications concerning the website may be submitted to the email address above.

2. Website Operator

The operator of heathceramics.shop is responsible for the commercial operation of the online store, including:

• Products offered through the website;

• Product descriptions and displayed prices;

• Customer orders;

• Payment and order processing;

• Order fulfilment;

• Shipping and delivery communications;

• Customer-service communications;

• Returns, withdrawals, exchanges, and refunds;

• Product conformity and safety matters;

• Published store policies; and

• The contractual relationship with customers.

The legally required identity and address information of the operator must be displayed in the website’s permanently accessible Impressum in accordance with applicable law.

3. Mandatory Provider Information

Commercial websites directed at customers in Germany may be required to publish additional information concerning the website operator.

Depending on the operator’s legal form and business activities, this information may include:

• Full legal name of the operator;

• Complete geographic business address;

• Legal form;

• Authorized representative;

• Commercial register or another applicable register;

• Registration number;

• VAT identification number, where applicable;

• Business identification number, where applicable;

• Competent supervisory authority, where applicable;

• Professional chamber and professional rules, where applicable; and

• Information concerning liquidation, where applicable.

Any legally required provider information displayed in the website’s Impressum forms part of this Legal Notice.

4. Purpose of the Website

heathceramics.shop operates as an online retail website through which customers may:

• Browse available products;

• Review product descriptions and images;

• Review dimensions, materials, sizes, colours, models, and variants;

• Add products to a shopping cart;

• Submit orders;

• Make payments through available payment methods;

• Receive order, shipping, and tracking information;

• Exercise applicable withdrawal rights;

• Request returns, repairs, replacements, exchanges, or refunds; and

• Contact customer support.

Products, prices, promotions, delivery destinations, and website features may change from time to time.

We may add, update, restrict, replace, suspend, or discontinue products, content, or website functions where reasonably necessary and subject to applicable law.

5. Shopify Platform

This online store is hosted through Shopify.

Shopify provides e-commerce technology used to:

• Host and operate the website;

• Display products and collections;

• Provide shopping-cart and checkout functions;

• Process and manage orders;

• Support payment services;

• Provide customer-account functions;

• Support fraud-prevention measures;

• Provide customer privacy controls; and

• Operate other technical features.

heathceramics.shop is responsible for the products offered through this online store and for the contractual relationship with customers.

Shopify, payment processors, application providers, fulfilment providers, shipping carriers, and other independent service providers may provide services or process information according to their own terms and privacy notices.

6. Applicable Store Policies

Use of heathceramics.shop and purchases made through the website are also governed by the policies published on the store, including:

• Terms of Service;

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Contact Information;

• Product descriptions;

• Safety instructions;

• Warranty information;

• Promotional conditions; and

• Other product-specific conditions displayed before purchase.

Customers should review the relevant product information and store policies before submitting an order.

Where mandatory law provides greater protection than a published store policy, the mandatory legal requirement will prevail.

7. Consumer Status

A consumer is generally a natural person who enters into a transaction for purposes predominantly outside their trade, business, craft, or profession.

Mandatory consumer protections apply to qualifying consumer transactions.

A person purchasing products primarily for commercial, professional, resale, or business purposes may be subject to different legal rules.

Nothing in this Legal Notice removes any right that legally applies to a particular customer or transaction.

8. Consumer Rights

This Legal Notice operates alongside applicable German and European Union consumer-protection laws.

Nothing in this Legal Notice excludes, restricts, replaces, or waives any:

• Statutory right of withdrawal;

• Statutory defect right;

• Remedy for defective or non-conforming products;

• Remedy for unsafe products;

• Right concerning false or misleading commercial practices;

• Right concerning unauthorized payments;

• Right relating to delayed delivery or non-delivery;

• Data-protection right; or

• Other mandatory consumer protection.

9. Pre-Contract Information

Before submitting an order, customers should be able to review clear information concerning:

• The main characteristics of the products;

• Product quantities and variants;

• Available seller and contact information;

• The total price;

• Applicable taxes;

• Shipping charges, where applicable;

• Payment methods;

• Delivery restrictions;

• Delivery conditions;

• Estimated delivery periods;

• The statutory right of withdrawal;

• Return procedures and direct return costs;

• Statutory defect rights;

• Product-specific restrictions; and

• Applicable contractual policies.

Customers should review this information carefully before completing a purchase.

10. Accuracy of Website Information

We make reasonable efforts to ensure that information published on heathceramics.shop is accurate, complete, and current.

Website information may include:

• Product descriptions;

• Product images;

• Materials and specifications;

• Measurements and sizing;

• Colours, models, and variants;

• Compatibility information;

• Assembly or installation instructions;

• Care instructions;

• Safety warnings;

• Prices;

• Product availability;

• Promotional information;

• Shipping estimates; and

• Store policies.

Despite reasonable care, the website may occasionally contain:

• Typographical errors;

• Technical errors;

• Pricing errors;

• Measurement errors;

• Incorrect availability information;

• Outdated content; or

• Other inaccuracies or omissions.

We may correct errors and update information where reasonably necessary.

Where an error materially affects an order, we may contact the customer, provide corrected information, request confirmation, offer an appropriate alternative, or cancel and refund the affected transaction where legally permitted.

11. Product Images and Descriptions

Product images are provided for reference.

Actual product colour or appearance may vary because of:

• Lighting conditions;

• Photography;

• Image processing;

• Browser settings;

• Screen calibration;

• Device-display differences; and

• Reasonable manufacturing variations.

Measurements may be subject to reasonable manufacturing or measuring tolerances.

Product packaging, labels, accessories, or minor design details may change where the change does not materially affect the product’s intended function, safety, quality, or contractual conformity.

Nothing in this section restricts rights concerning materially inaccurate descriptions, defective products, unsafe products, incorrect products, or non-conforming goods.

12. Product Suitability

Customers are responsible for reviewing all available product information before purchasing.

Where relevant, customers should consider:

• Product dimensions;

• Size information;

• Materials;

• Weight limits;

• Model numbers;

• Compatibility requirements;

• Intended use;

• Assembly requirements;

• Installation requirements;

• Care instructions; and

• Safety warnings.

General product information cannot account for every individual situation.

Where specialized medical, technical, legal, safety, or professional advice is required, customers should consult an appropriately qualified professional.

13. Product Safety

Products must be used only for their stated or reasonably intended purposes.

Customers should:

• Read applicable instructions and warnings;

• Inspect products before use;

• Complete assembly or installation correctly;

• Provide appropriate supervision where recommended;

• Keep unsuitable components away from children or animals;

• Follow maintenance and cleaning instructions;

• Replace worn or damaged components; and

• Discontinue use if a product appears damaged or unsafe.

Customers should contact info@heathceramics.shop promptly if they believe that a product presents a safety concern.

Mandatory rights concerning defective or unsafe products remain unaffected.

14. Product Recalls and Safety Notices

Where a material product-safety concern or recall becomes known, we may take reasonable steps to:

• Suspend sales;

• Remove or correct product information;

• Contact affected customers;

• Publish warnings or instructions;

• Arrange a return or collection;

• Provide a repair or replacement;

• Issue an appropriate refund; and

• Cooperate with manufacturers, suppliers, carriers, Shopify, and competent authorities.

Customers should follow applicable recall or safety instructions promptly and discontinue use where instructed.

15. Product Availability

All products are subject to availability.

We may:

• Add or remove products;

• Modify product selections;

• Limit purchase quantities;

• Restrict delivery to particular destinations;

• Discontinue products;

• Correct inaccurate availability information; or

• Cancel an affected order where a product is unavailable.

If payment has already been collected for an unavailable product, the applicable amount will be refunded using the original payment method.

16. Prices and Taxes

Prices are displayed in the currency shown on the website or during checkout.

The total amount payable will be displayed before the order is submitted.

Depending on the transaction and delivery destination, the total may include:

• Product prices;

• Value-added tax or other applicable taxes;

• Shipping charges, where applicable;

• Customs duties;

• Import taxes;

• Brokerage fees; or

• Other charges disclosed before purchase.

Prices may change before an order is submitted.

A price change will not normally affect an order that has already been accepted.

17. Free Standard Shipping

heathceramics.shop provides free standard shipping under the conditions described in its Shipping Policy.

Unless otherwise expressly stated:

• No minimum purchase amount is required; and

• No standard shipping fee is charged for destinations covered by the available free standard shipping service.

The estimated total delivery time is 15–20 business days, including normal order processing and shipping transit time.

Customs duties, import taxes, change-of-mind return costs, address-correction fees, or reshipping costs may be treated separately where applicable.

18. Promotions and Price Reductions

Promotions, discount codes, bundle offers, gifts with purchase, and other incentives may be subject to additional conditions displayed with the offer.

Depending on the promotion:

• Eligibility restrictions may apply;

• Product or quantity limits may apply;

• Geographic restrictions may apply;

• Offers may not be combined;

• Codes may not be exchanged for cash;

• Discounts may not apply retroactively; and

• Promotional benefits may be recalculated where products are returned.

We will not knowingly present a price reduction or promotional benefit in a false or misleading manner.

We may refuse fraudulent, duplicated, automated, manipulated, transferred, or unauthorized use of a promotion.

19. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance where additional verification remains reasonably necessary.

An order may be accepted when we:

• Expressly confirm acceptance;

• Confirm that fulfilment has begun;

• Dispatch the products;

• Send a shipping confirmation; or

• Otherwise clearly communicate acceptance.

We may review an order before acceptance for:

• Payment authorization;

• Address verification;

• Product availability;

• Fraud prevention;

• Security;

• Purchase restrictions; and

• Legal compliance.

20. Payments

Payments are processed through the payment methods available during checkout.

Payment services may be provided by:

• Shopify;

• Banks;

• Card networks;

• Digital-wallet providers;

• Payment processors; or

• Other authorized financial-service providers.

By submitting payment information, the customer confirms that:

• They are authorized to use the selected payment method;

• The information provided is accurate;

• The applicable payment may be processed; and

• Information may be used for transaction verification and fraud prevention.

heathceramics.shop does not normally receive or store complete payment-card numbers or card security codes.

21. Fraud Prevention

We may use automated and manual procedures to detect and prevent:

• Payment fraud;

• Identity theft;

• Unauthorized transactions;

• Customer-account misuse;

• Promotional abuse;

• Return fraud;

• Chargeback abuse; and

• Other unlawful or suspicious activity.

We may request reasonable verification information before accepting or fulfilling an order.

Verification information will be processed according to the Privacy Policy and applicable data-protection law.

22. Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy published on heathceramics.shop.

Unless otherwise expressly stated:

• All eligible orders receive free standard shipping; and

• The estimated total delivery time is 15–20 business days.

Delivery estimates are not guaranteed arrival dates unless expressly confirmed as guaranteed.

Mandatory rights concerning delivery, loss, damage, delay, and non-delivery remain unaffected.

23. Risk of Loss

For consumer transactions, risk of loss or damage generally transfers when the consumer, or a person designated by the consumer other than the carrier, obtains physical possession of the products.

Where the customer independently appoints a carrier that was not offered by heathceramics.shop, risk may transfer according to applicable law when the product is handed to that carrier.

Nothing in this Legal Notice transfers risk to a consumer earlier than legally permitted.

24. Statutory Right of Withdrawal

A qualifying consumer purchasing online generally has the right to withdraw from an eligible purchase contract within 14 calendar days without providing a reason.

The applicable withdrawal period, procedure, return deadline, direct return costs, lawful exclusions, and refund conditions are explained in the Return and Refund Policy published on heathceramics.shop.

Withdrawal notices may be sent to:

Email: info@heathceramics.shop

Refusing delivery or failing to collect a package does not necessarily replace the requirement to communicate a clear withdrawal decision.

25. Statutory Rights for Defective Products

Products sold to consumers are subject to German statutory requirements concerning defects and contractual conformity.

For new goods, statutory defect claims generally remain available for two years after delivery, subject to applicable law and the circumstances of the transaction.

Where a product is defective or non-conforming, available remedies may include:

• Repair;

• Replacement;

• A proportionate price reduction;

• Termination of the affected purchase contract;

• A refund; or

• Another remedy required by law.

Statutory rights are separate from any optional commercial or manufacturer warranty.

26. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, ratings, comments, photographs, videos, feedback, or other content.

By submitting content, the customer confirms that:

• They own the content or are authorized to submit it;

• Reviews reflect a genuine experience where presented as such;

• The content does not infringe another person’s rights;

• The content is not unlawful, defamatory, fraudulent, threatening, discriminatory, obscene, or malicious;

• The content does not contain malware or deceptive links;

• The content does not disclose unnecessary sensitive personal data; and

• Publication does not violate privacy or intellectual property law.

Customers retain ownership of their submitted content.

Customers grant heathceramics.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, translate, publish, display, and distribute the submitted content for operating, improving, and promoting the store.

We may moderate, refuse, or remove content that violates applicable law or our published policies.

27. Authenticity of Reviews

We will not knowingly present fabricated reviews as genuine customer reviews.

Where a review is described as verified, reasonable measures may be used to determine whether it relates to a genuine purchase or customer interaction.

Users must not:

• Submit false reviews;

• Misrepresent their experience;

• Impersonate another customer;

• Coordinate review manipulation;

• Submit repeated deceptive content; or

• Conceal compensation connected with a review where disclosure is required.

28. Intellectual Property

Unless otherwise stated, content available through heathceramics.shop is owned by, licensed to, or lawfully used by the website operator.

Protected content may include:

• Store names and branding;

• Logos;

• Website layouts;

• Product descriptions;

• Written content;

• Product photographs;

• Graphics;

• Illustrations;

• Videos;

• Icons;

• Databases;

• Software elements; and

• Other website materials.

Website content may be used only for lawful personal shopping and informational purposes.

Without prior written permission, users must not:

• Copy, reproduce, or republish website content;

• Use product images or descriptions for unauthorized commercial purposes;

• Create unauthorized derivative works;

• Remove copyright, trademark, or ownership notices;

• Scrape or systematically extract website data;

• Copy substantial portions of the website;

• Misrepresent an affiliation with heathceramics.shop; or

• Use heathceramics.shop branding in a misleading manner.

Third-party trademarks, product names, platform names, and materials remain the property of their respective owners.

29. Intellectual Property Complaints

A rights holder who believes that content published on heathceramics.shop infringes copyright, trademark, design, or another intellectual property right may contact:

Email: info@heathceramics.shop

The notice should include:

• The rights holder’s full name and contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing content;

• Its location on heathceramics.shop;

• Evidence of ownership or authorization; and

• A clear explanation of the alleged infringement.

We may request additional information reasonably necessary to investigate the complaint.

30. Permitted Use

Users may access heathceramics.shop only for lawful personal shopping and informational purposes.

Users must not use the website:

• To commit fraud or another unlawful act;

• To submit false or misleading information;

• To impersonate another person;

• To use unauthorized payment information;

• To interfere with website security or functionality;

• To transmit malware or harmful code;

• To gain unauthorized access to an account or system;

• To collect personal data without authorization;

• To abuse promotions, returns, refunds, or chargebacks;

• To manipulate customer reviews;

• To infringe intellectual property, privacy, or other rights;

• To harass, threaten, discriminate against, or harm another person;

• To conduct unauthorized scraping or data extraction; or

• To disrupt website operation.

We may restrict access, suspend accounts, cancel affected orders, preserve relevant records, or report suspected unlawful activity where reasonably necessary.

31. External Links and Independent Services

heathceramics.shop may contain links to independent third-party websites, applications, payment services, social media platforms, shipping providers, or other resources.

An external link does not necessarily constitute endorsement, sponsorship, approval, or control.

Independent third parties operate according to their own:

• Terms and conditions;

• Privacy policies;

• Security practices;

• Prices;

• Product terms; and

• Business procedures.

heathceramics.shop does not control independent third-party services and is not responsible for their content, availability, privacy practices, security, or conduct, except where responsibility cannot legally be excluded.

32. Website Availability

We make reasonable efforts to maintain the availability, security, and functionality of heathceramics.shop.

We do not guarantee that the website will always be:

• Uninterrupted;

• Completely error-free;

• Compatible with every browser or device;

• Available at all times; or

• Free from every cybersecurity risk.

Access may be temporarily limited because of:

• Maintenance;

• Software updates;

• Technical problems;

• Hosting interruptions;

• Network failures;

• Cybersecurity incidents;

• Third-party service failures; or

• Events outside our reasonable control.

We may temporarily restrict website functions where reasonably necessary to maintain security, correct errors, comply with legal obligations, or improve the service.

33. Liability

Liability remains unlimited where it cannot legally be excluded or restricted, including liability for:

• Intentional misconduct;

• Gross negligence;

• Injury to life, body, or health caused by a culpable breach;

• Fraudulent concealment of a defect;

• An expressly assumed guarantee;

• Mandatory product-liability obligations; and

• Other liability that cannot legally be restricted.

For ordinary negligence, liability may be limited to foreseeable loss typical of the contract where an essential contractual obligation has been breached.

An essential contractual obligation is an obligation whose performance is necessary for proper performance of the contract and on which the customer may ordinarily rely.

Nothing in this Legal Notice excludes or restricts:

• Statutory withdrawal rights;

• Statutory defect rights;

• Remedies for defective or unsafe products;

• Mandatory delivery rights;

• Data-protection rights; or

• Other mandatory consumer protections.

34. Privacy and Personal Data

Personal data collected through heathceramics.shop is processed according to the Privacy Policy published on the website.

The Privacy Policy explains matters including:

• Categories of personal data collected;

• Processing purposes and legal bases;

• Cookies and similar technologies;

• Shopify and service-provider processing;

• Marketing preferences;

• International data transfers;

• Data retention;

• Security measures;

• Automated processing; and

• Data-subject rights.

Privacy questions and data-protection requests may be submitted to:

Email: info@heathceramics.shop

Users should not send passwords, complete payment-card numbers, card security codes, online-banking credentials, authentication codes, or unnecessary sensitive personal data by email.

35. Cookies

heathceramics.shop may use essential technologies and, where valid consent is obtained as required, non-essential analytics, functional, advertising, or profiling technologies.

Available privacy controls may allow visitors to:

• Accept non-essential technologies;

• Reject non-essential technologies;

• Select individual categories;

• Review their choices; and

• Change or withdraw consent.

Further information is provided in the Privacy Policy and the cookie or privacy-preference interface available through the website.

36. Consumer Dispute Resolution

heathceramics.shop encourages customers to contact us directly so that we have an opportunity to investigate and resolve complaints.

Complaints may be submitted to:

Email: info@heathceramics.shop

Unless participation is required by applicable law, heathceramics.shop does not undertake to participate in dispute-resolution proceedings before a consumer arbitration board.

This statement does not restrict a consumer’s right to:

• Contact a competent court;

• Contact a consumer-protection authority;

• Contact a data-protection supervisory authority;

• Contact a product-safety authority;

• Use a legally available payment-dispute process; or

• Exercise another mandatory legal remedy.

37. European Online Dispute Resolution Platform

The former European Union Online Dispute Resolution platform is no longer available.

No reference to the discontinued platform is intended to restrict access to any consumer arbitration body, competent authority, court, or other legally available complaint mechanism.

38. Complaints

Customers are encouraged to contact us directly regarding unresolved concerns.

A complaint should include:

• The customer’s full name;

• Order number, where applicable;

• A clear description of the issue;

• Relevant documents, photographs, videos, or correspondence; and

• The requested resolution.

We will review complaints and respond as soon as reasonably possible.

Submitting a complaint does not restrict any mandatory consumer right or legally available remedy.

39. Electronic Communications

When customers place an order, create an account, or contact us, they may receive communications necessary for:

• Order confirmation;

• Payment verification;

• Fraud prevention;

• Shipping and tracking;

• Delivery;

• Withdrawals and returns;

• Refunds;

• Product-safety or recall notices;

• Account security;

• Customer support; and

• Important policy or service notices.

Transactional communications may be sent independently of marketing preferences.

Marketing communications will be sent only where permitted by applicable law.

Recipients may unsubscribe through the link included in a marketing message or by contacting us.

40. Force Majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Extreme weather;

• Fire or flood;

• War or civil unrest;

• Government action;

• Public-health emergencies;

• Customs restrictions;

• Labour disputes;

• Carrier interruptions;

• Transportation failures;

• Utility failures;

• Cybersecurity incidents;

• Telecommunications failures; or

• Major supply-chain disruptions.

We will make reasonable efforts to reduce the effects of such events and resume normal performance when reasonably possible.

This section does not remove mandatory consumer rights concerning delivery, withdrawal, refunds, defective products, safety, or contractual conformity.

41. Governing Law

This Legal Notice and use of heathceramics.shop are governed by applicable German law.

For consumers residing in another European Union or European Economic Area country, this choice of law does not remove mandatory protections available under the laws that would otherwise apply in the consumer’s country of habitual residence.

42. Jurisdiction

Disputes involving consumers may be brought before courts having jurisdiction under applicable consumer and procedural law.

Nothing in this Legal Notice requires a consumer to bring proceedings in a location that would unlawfully restrict access to a competent court.

Where mandatory law grants jurisdiction to the courts of the consumer’s residence or domicile, that jurisdiction remains unaffected.

43. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

Mandatory statutory provisions will apply in place of any invalid provision.

44. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

• The website;

• Products or services;

• Shopify functionality;

• Business procedures;

• Service providers;

• Product-safety practices;

• Security practices; or

• Applicable legal requirements.

The revised version will be published on heathceramics.shop with an updated “Last updated” date.

Changes will not retroactively reduce mandatory rights relating to orders already placed.

45. Contact Information

For customer enquiries, formal communications, complaints, intellectual property concerns, product-safety reports, privacy requests, or questions concerning heathceramics.shop, contact:

Website: heathceramics.shop
Email: info@heathceramics.shop